Frequently asked questions

- I have reserved several bowling lanes. Are my bowling lanes next to each other?
Yes, if you reserve multiple bowling lanes within one reservation, they are next to each other by default.

- How many people can go on one bowling alley?
We have a maximum of 6 people per court and during the holidays a minimum of 7 people per court.
In some cases we use an exception for a maximum per court, only in consultation. You can reach us by phone on 043-3030601 or email  info@olroundmaastricht.nl.

- What sizes of bowling shoes do you have?
We have sizes 28 to 50.

- When is the disco bowling?
The disco bowling, also known as the gold pin game, takes place at specific times. You can find it here. When you rent a bowling alley during these times, you automatically go disco bowling.

- Can you also play Prison Island with 2 people?
Yes, you can also play the Prison Island with 2 people. You can't play all the cells, but you can play about 80 percent. Some cells become a little more challenging, but that only makes the game more fun!

- Can you also play Prison Island with 5 people?
We recommend teams of 3-4 people because of the space of the cells. If you come with 5 people, we use 1x2 and 1x3 people. We make an exception for families with young children and can be in a team with 5 people.

- Is Prison Island the same as an escape room?
No, our Prison Island is not an escape room. The goal of the Prison Island is to score as many points as possible and not to escape from the complex.
The complex has 32 cells, each with its own assignment. These cells vary in theme, difficulty and minimum number of people. Prison Island does contain game elements of an escape room.

- What age is Prison Island suitable for?
Our Prison Island is suitable from a minimum age of 8 years. Up to the age of 12 guidance is desirable, because the majority of the cells can be experienced as too difficult.

- Which packages include drinks?
The drinks are included in the following packages: the 1-2-3 deal, the Prison Island 1-2-3 deal, the Prison Island & Bowl 1-2-3 deal and the Beer, Ball, Bowling. Unlimited drinks are included during the entire duration of this package, with the exception of specialty beer, special wines, spirits, cocktails and energy drinks.

- I have an allergy/dietary requirement. Can this be taken into account?
Yes, Olround can also take almost all dietary requirements and allergies into account, provided that we are informed of this at least 48 hours in advance.
We cannot prevent cross-contamination 100%, but we will certainly do our utmost to take it into account. 

- Do you also have à la carte?
No, we don't have à la carte. With us you can only grill a table, enjoy a tasty snack or a delicious drink.

- Do you have snacks?
Yes, of course! You can order the snacks in advance or on the spot. We have various types of snacks. Examples are: mixed appetizers, mini cheese soufflés and tortilla chips with salsa dip.

- Is it allowed to bring your own food and drinks?
Own consumptions are not allowed. Olround itself has an extensive drink and drinks menu, unless permission has been given due to allergens (or other possible exceptions). At a children's party or birthday it is possible to bring your own cake. However, we also offer cake for €4 per person. Do you still want to bring something yourself? Then we charge €2 per person for crockery costs.

- I want to organize a company outing. What is the best way to go about it?
How nice that you want to organize a company outing with us! It is best to call 043-3030601 or email info@olroundmaastricht.nl with the following information:
- The desired date of visit;
- The maximum number that can come along;
- Desired start time and type of package;
- And contact and address details.

Within 24 hours you will receive a response from us to the email you sent. We can be reached by phone every day from 10:00! 

- Can I pay by (e-)invoice?
It is possible to pay (e-)by invoice. For this we charge €7.50 administration costs and you must fill in our debtor form.
An invoice will always be sent within a few working days after your visit.

- Do you have group discounts?
No, we do not work with group discounts. If a group has special wishes, it is best to send this to info@olroundmaastricht.nl. We will be happy to think and look at our possibilities with you!

- I paid online, can I also receive an invoice?
If you have paid in advance via iDeal, you will not automatically receive an invoice with VAT splitting. You can request this by emailing
info@olroundmaastricht.nl.

- What are your parking facilities?
We do not have our own parking space. The nearest parking spaces are Parking Sphinx and Q-Park Frontenpark. 

- Can you be reached by public transport (OV)?
Yes! In front of our building you have the bus stop Boschstraat/Maagdendries. Several buses pass here.

- Is the building accessible for disabled and wheelchair users?
Yes, there is a lift in the property. However, it is not usable for large electric wheelchairs. For wheelchair users and disabled people, we have special racks for bowling, from which the ball can roll. Please mention in advance when booking when someone in a wheelchair is coming along. That way we can take it into account.

- Do you also sell gift cards?
It is possible to purchase a gift voucher from us. You can only redeem and pick it up on location . The amount is of your choice and has no return period. Gift vouchers cannot be returned for money.

- What are the payment options?
You can pay with Visa, Mastercard, Maestro, V-PAY and cash. We do not accept 200 or 500 euro notes.

- Are dogs allowed at Olround?
No, unless it is an official service dog.

- I lost something with you? What is the best thing to do?
We're sorry that you lost something with us! It is best to email info@olroundmaastricht.nl. We can then see if we have something
and contact us when we have found it.